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Help - Hotel
Reservations |
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Making an Online Reservation
General
Information
Arabia Hotel Guide
offers interactive,
real-time access to room and rate availability, enabling you to book the
best rates instantaneously through the Internet. You are able to retrieve
rates directly from our central reservation system, and see them on your
screen within seconds.
Clicking on the reservations hypertext
phrase or word on any hotel property page will take you directly to the
page to check that hotel's availability and rates. To view and/or cancel a
reservation, click on the link to Review or Cancel a Reservation.
You must be using Microsoft Internet Explorer, Netscape or another
Web browser that uses the same security scheme as Netscape. Using an
incompatible Web browser will result in an error message from our secure
Netscape booking server. This is designed to protect you since everything
you enter will be secure -- credit card, name, dates, etc.
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Check Hotel Availability
and Rates
To check availability and rates, click on the "Check Instantly Rates
and Availability" button on a hotel's information page or the "Check
Rates" link on the search results list.
Property Name:
The hotel you have selected. This information
is filled in for you.
Arrival Date:
The date you will be arriving at the hotel
(defaults to today's date)
Departure Date:
The date you will check out of the hotel
(defaults to tomorrow's date)
Number of Adults:
The number of adults staying in the room
(select 1 - 4)
Frequent Traveler Membership: (Optional)
Hotel Frequent
Traveler ID number. Only the frequent guest number for the hotel chain
being requested should be entered.
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Make a Hotel
Reservation
Once the hotel returns the rates available for the time period you have
requested, you may scroll and review the rates and their descriptions. In
order to make a reservation, click on the "Select Rate" button next to the
desired rate. The Booking Request Form will display once you have selected
a rate. You must have a secure Internet browser (Ex: Netscape or Microsoft
Internet Explorer) in order to proceed any further in making a hotel
reservation.
The Booking Request Fields are (all fields are
mandatory unless noted below):
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Telephone
A telephone number for the guest
- Email Address:
An Email address for the guest. A confirmed
notification of the reservation will be sent to this Email address. If
the reservation is subsequently canceled, a cancellation notification
will also be forwarded to this Email address. For security purposes, any
notifications sent to Email will NOT contain credit card numbers.
- Street Address, Suite or Apt. Number, City, State, Zip Postal
Code, and Country:
A mailing address for the guest.
- Credit Card Type:
Click on the button next to the credit
card you will be entering.
- Credit Card Number:
All hotel reservations made online
require a credit card number to guarantee or retrieve the reservation.
Since the booking form is a secure transaction, the credit card number
will be encrypted for security purposes.
- Expiration Date:
Enter the month and year expiration date
of the credit card. An example of the format is 12/99.
- Non-Smoking -or- Smoking:
Select your preference for
either a non-smoking or a smoking room. This field is optional.
- Special Requests:
Once the form is complete, click on the "Send Form"
button. Either a single reservation or a list of reservations that meet
the search criteria will display. If you wish to cancel a reservation,
click on the "Cancel This Reservation" link. The reservation cancellation
request will be transmitted to the hotel for immediate processing. A reply
is normally received within 7 seconds. Also, a confirmation of your
canceled reservation will be sent to your email address. If you wish to
re-send a reservation confirmation to the original email address, click on
the "Send Details via e-mail" link. If you do not wish to cancel the
reservation, simply select an item from the jump bar, or use your
browser's page back function to return to a previous page, or exit your
web browser.
If your reservation has been confirmed, a
notification will be displayed on your screen, and a copy sent to your
Email address.
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Review/Cancel a
Reservation
To review or cancel an existing hotel
reservation booked on the Internet, click on the "Review or Cancel a
Reservation" link on the jumpbar. The "Review or Cancel Hotel
Reservations" form will appear. The first step is to retrieve a
reservation. You have two ways to do this, by Name and Credit Card or by
Name, Confirmation Number, and hotel chain.
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Confirmation Number:
The confirmation number returned by
the hotel during the reservations process. Once the form is
complete, click on the "Send Form" button. Either a single reservation or
a list of reservations that meet the search criteria will display. If you
wish to cancel a reservation, click on the "Cancel This Reservation" link.
The reservation cancellation request will be transmitted to the hotel for
immediate processing. A reply is normally received within 7 seconds. Also,
a confirmation of your canceled reservation will be sent to your email
address. If you wish to re-send a reservation confirmation to the original
email address, click on the "Send Details via e-mail" link. If you do not
wish to cancel the reservation, simply select an item from the jump bar,
or use your browser's page back function to return to a previous page, or
exit your web browser.
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Security Information and
Guidelines
Due to the openness and accessibility of the Internet, guidelines have
been established on the number and type of transactions an individual may
attempt. These guidelines are listed below:
- One Booking per Credit Card per Hotel per Day.
This means
that a customer may confirm one booking per credit card per hotel per
day. Reservations may be made at different hotels on the same day using
the same credit card.
- Email Information
Sensitive information such as Credit
Card Numbers and Expiration Dates will not be sent through the Email
system. All sensitive information will be encrypted utilizing
your browser's secured functions.
- Security
All reservations and forms used to retrieve
reservations send information in an encrypted format.
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Multiple Room
Reservations
For the safety of the hotels, the online
reservation system only allows one reservation (for up to 4 rooms) per
hotel per credit card per day. To make more than one reservation at a
hotel in a single day please contact our Travel
Reservations Center and speak to a reservationist who can make all the
reservations for you.
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Customer
Service
Travel Reservations Center
- Reservations Center Hours: Open 24 Hours a Day, 7 Days a
Week
Customer Service is available Monday through Friday, 9 AM
through 5:30 PM, EST (Add 5 Hours to Times for GMT)
- TOLL FREE 1-888-254-0637, USA and Canada
- 972-894-1173, International. Give Promo Code
8224 when calling.
- 972-580-9225, Fax
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